Sample Palette FAQs - Skylar

Sample Palette FAQs

How does the Sample Palette trial work?
Get all six Skylar signature scents delivered right to your door. Try each scent on its own or layer multiple scents to create a signature that is all you!

Once your Sample Palette is delivered, you’ll have two weeks to test out all six scents. A $20 credit will be applied to your account to go toward your full-size scent. Your full-size scent will ship two weeks after the date your sample palette is delivered. If a scent is not selected during this two week period, we’ll ship you our best-selling scent, Isle!

Don’t worry, we’ll send you a reminder a week before your full-size scent ships so you’ll have plenty of time to change your scent selection or cancel your order.

How do I change my scent selection?
Log into your Skylar Account, select “My Skylar Box” from the menu on the left side of the page. From there, select the “Change My Scent” button in the center of the page and choose the scent that you love.

I need more time with my samples, how do I change the ship date of my full-size scent?
Need more time to decide on your favorite scent? You can push back your ship date by one week once you receive your Sample Palette.

To make this change, sign in to your Skylar Account and click on the “Shipping Date”. Your new shipment date will be updated and reflected in your account. If you need more time, please email hello@skylar.com and we can help you out!

How do I cancel my full-size order before it ships?
Not quite ready to commit to a full-size scent? No worries, we understand!

You’re able to cancel your full-size scent anytime during your two week trial in your account. Once you have logged into your account, select “My Skylar Box” from the menu on the left side of the page. From there, you can cancel your upcoming order by clicking “Cancel My Trial” in the box displaying your order. Once you have selected “Cancel My Trial”, be sure to select “Yes, Cancel My Trial” in the pop-up window to complete the cancellation process.

Or you can email hello@skylar.com and we can set this up for you! .


How much does the Sample Palette trial cost?
Our Sample Palette is $20 and includes 6 samples of our Signature scents. The full-size scent is $78. The $20 credit you received upon ordering your sample palette will be applied to your full-size scent when your trial period has ended. We offer free domestic standard shipping for the sample palette and full-size scent.

What if I forget to select my favorite scent in time?
If you were unable to select your favorite scent before it ships, then we’ll be sending you our best-selling scent, Isle. If Isle isn’t your favorite scent, we’d be happy to set up a free exchange. Email us at hello@skylar.com and we’ll send you a free return label and process an exchange for your preferred scent!